Last updated: August 3, 2026
We want you to feel confident ordering from Timenergy. Because our pouches are consumable personal-use products, opened or used products cannot be returned.
30-Day Return Eligibility
You may request a return within 30 days after delivery if the product is unopened, unused, in its original packaging, and the original safety seal is intact. Proof of purchase is required.
To start a return, email timenergy@relish.fit with your order number and reason for return. Do not send products back without authorization. We will provide return instructions and the approved return address.
Non-Returnable Items
- Opened, used, partially used, or unsealed products.
- Products returned more than 30 days after delivery.
- Items not purchased directly from timenergy.shop.
- Gift cards, promotional gifts, free samples, and final-sale items.
- Products damaged after delivery through misuse, improper storage, or normal wear.
Damaged, Defective, or Incorrect Orders
Inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at timenergy@relish.fit. Include your order number and clear photos of the product, packaging, shipping label, and damage or issue. After review, we may provide a replacement, store credit, or refund at no additional shipping cost.
Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns. Original shipping charges are non-refundable. Timenergy will cover reasonable return or replacement shipping when we confirm that an item was damaged, defective, or sent incorrectly. We recommend using a trackable shipping method; we are not responsible for returns lost in transit.
Refunds
After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank or payment provider may require additional processing time.
Cancellations and Address Changes
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order enters fulfillment. Once shipped, an order cannot be canceled and must follow this return policy.
Exchanges
We do not offer direct exchanges for preference changes. Return an eligible unopened item and place a new order. Defective or incorrect items may be replaced after review.
Contact
Email: timenergy@relish.fit
Location: San Diego, California, United States